Eliminate review steps

Sounds crazy! You can make things simpler and better by eliminating review or check steps. Some stay, most go. They occur from a situation, an exception or when employee was new. The idea is, by eliminating you reduce the process steps in time and work and improve quality.


Improved quality?
Keaton was the customer service manager for a printing supply distributor. She proposed to the owner and president she be allowed to approve customer credits up to $500 from $35.

Fortunately, everyone asked her why before they said no. "Customers object to long return processes. If you solve issues immediately you can replace the product and possibly make an even in larger sale." That was easy to buy.

But she was not finished

"Today how many credits do we process over $35? How do you review them? How many do you approve?"

"I did the research. We process an average of 270 credits per month. I use months, because it is your approval process cycle. I put them in your boxes, and once a month you to review them. This interferes with the entire concept of customer service."

Just as the president and owner are prepared to commit to doing it every week, she chimed in "you have never turned one down."

Think of the things that didn't have to be done!